Refund policy

This refund policy applies to all purchases made at www.allyouare.nz operated by Allu’re. It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

We are confident that you will love your purchase, however in the event that you would like to apply for a refund, please follow the processes set out in this policy. Please note that if a return is sent without our authorization, we may return the item(s) to you or charge you a restocking fee.

After you have told us that you want to return parts or all of your order and we authorized you to Return the item(s) and we have received your item(s), we will inspect the item(s). 

We will then immediately after inspecting the item(s) notify you on the status of your return. If your return is approved, we will initiate a refund to your credit card or original method of payment. Refunds are made onto your card, not in cash. Some providers charge a small fee to route the refund and such fees will be deducted from your refund. You will receive the refund typically within 14 days, depending on your card issuer's policies.

Allu’re shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow Allu’re instructions (whether oral or in writing), misuse or alteration of the item(s).

In general, we do not reimburse you for return shipping costs. However, in some limited circumstances such as when your item is received damaged or faulty, we will either issue you a return label or refund. 

When returning the item(s), please use the return label issued and keep the delivery receipt. If we offer you to refund your return postage expenses and you choose an unnecessarily expensive shipping method, you may be obliged to reimburse us for the increased costs compared to a cheaper shipping method.

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.